Lost More Than 20K USD and Still Haven't Received Any USDC from Binance Together Initiative

I misplaced all my cash 20,676 USD (snapshot at 2025-10-09 23:59 (UTC)) in the crypto crash on October 10-11. I nonetheless haven't acquired a single greenback from the Collectively Initiative program launched by Binance, regardless that I met all the necessities.

First, I waited 10 days to see if any funds would arrive, because it was mentioned that there may be a delay resulting from heavy workload. Then, since I didn't receive any funds, I contacted the client help on Binance web site twice about this challenge. In the first conversation on October 20, 2025: I used to be informed that “your request shall be evaluated and you will receive a reply by e-mail inside 7 days”. I waited 7 days but no e-mail arrived. Subsequently, I initiated a second dialog on October 28, 2025: I used to be informed that “your request was rejected”. No purpose was given. Though I said that I met all of the circumstances, the difficulty was coated up and the problem remained unresolved.

I FOUND THE REASON. Resulting from Binance's liquidity failure, the liquidation was completed at a very low margin degree (zero.7) than it should have been (1.1 - 1), which falsely prevents me from qualifying for the Collectively Initiative's loss ratio requirement:

• My liquidation loss appeared low because Binance liquidated my margin account at a margin degree of 0.7, which is significantly decrease than the margin degree between 1.1 and 1, where liquidation ought to occur. Subsequently, with 28.36% loss ratio, I fell under the Together Initiative's minimum requirement of 30% loss ratio. THIS IS BINANCE'S LIQUIDITY FAILURE. If it had liquidated when the margin degree was between 1.1 and 1 as it SHOULD be, that's, if it had liquidated to pay off all my margin debt, my precise loss fee would have been 40.26%. SO, MY ACTUAL LOSS RATIO IS 40.26%. Binance please contemplate my precise loss ratio, I meet this loss ratio condition, please kindly make the suitable choice. I offered the detailed calculation under:
  • Complete debt in my margin account was 8,324.7 USDT.
  • Liquidation ought to start when the margin degree drops under 1.1, i.e. when my complete belongings drop under 9,157.17 USDT (eight,324.7 USDT * 1.1).
  • If liquidation was executed between 1.1 and 1 margin ranges, my loss fee can be as follows: 8,324.7 USDT / 20,676 USDT = 40.26%, assuming liquidation quantity was equal to my complete debt.
  • As I present within the "Liquidation Historical past" screenshot hooked up under, liquidation started late at 1.064 margin degree (my complete belongings at this degree have been eight,860.06 USDT). Liquidation began, however as a result of Binance's liquidity failure, the whole liquidation befell at a much lower margin degree on common: zero.7 (5,865.51 USDT / eight,324.7 USDT = 0.7). The quantity of liquidation was a lot decrease (5,865.51 USDT) when it ought to have been all debt. The remaining debt was cleared at midday of the identical day. So, the false loss ratio was: 5,865.51 USDT / 20,676 USDT = 28.36%.
  • My precise loss ratio is 40.26% and subsequently I meet all circumstances together with the loss ratio condition. Binance please take this into consideration.

I've been buying and selling on Binance for years, I've traded with giant funds, and I've personally seen the care and safety Binance provides to its users.

However this time I personally suffered a critical lack of cash, and I believed that Binance would offer some assist, and I was right. They launched a program referred to as Collectively Initiative.

I saw that I met the circumstances, I used to be glad. However days went by, and regardless of dropping 20,676 USD, not even 1 dollar got here in. I was disenchanted, and once I contacted the client help, they tried to shut the matter through the use of the same repetitive cliché phrases. I felt helpless and nugatory.

For years, I've trusted Binance, which manages billions of dollars of money, to say here that I will compensate you for a few of your lost cash as goodwill, and then not offer you any cash afterwards although I meet the circumstances, hurts my belief in Binance. 20,676 USD I lost was a big portion of my financial savings. Binance, please stand behind the program you started and do the proper thing. Please kindly compensate a few of the money I lost, as I am qualifying on this Together Initiative program. Don't injury the reliability of Binance change I've trusted for years.

I meet all Binance Together Initiative requirements, here is proof:

• Binance Together Initiative requirements:
  • First requirement: Users who incurred pressured liquidation losses throughout Futures and Margin trading from 2025-10-10 00:00 to 2025-10-11 23:59 (UTC)
  • Second requirement: Complete liquidation loss quantity: At the least $50 equivalent
  • Third requirement: Complete liquidation losses characterize at the very least 30% (loss ratio) of the consumer’s general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC)
  • Fourth requirement: Customers who acquired compensation aren't eligible for this initiative
• Proof that I meet the necessities:
  • For the primary requirement - Between 2025-10-10 22:20 and 22:25 minutes (UTC), pressured liquidation passed off on my margin account. All DOGS tokens I had have been bought to pay off debts.
  • For the second and third necessities - As I mentioned above, through the liquidation, Binance bought my DOGS tokens at a much lower cost (zero.7 margin degree) than it ought to have, 5,865.51 USD of the debts have been paid, my account showed a damaging stability, and then my stability was cleared at noon of the same day. Subsequently, my liquidation loss appeared decrease. Nevertheless, I should have a liquidation lack of eight,324.7 USDT, which is my margin debt, and this makes the loss ratio 40.26%. My complete liquidation loss (eight,324.7 USDT) / My general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC) (20,676 USDT) = My loss ratio (40.26%).
  • For the fourth requirement - I didn't get any compensation.

In conclusion of the above statements, I meet all of the circumstances in the Together Initiative goodwill program. There might have been an anomaly as a consequence of liquidity failure, however I am entitled to be paid on this program as I meet the circumstances. Please Binance, do the best thing, give right to those that rightfully deserve it, I belief you. 20,676 USD I lost that day was a large portion of my financial savings.

Please kindly give me what I'm entitled to from the Collectively Initiative plan as a gesture of goodwill. Even if there have been anomalies, I consider that Binance will all the time present belief to its customers and won't depart them alone.

Thanks.

https://preview.redd.it/anc3nhj4n1zf1.png?3372&format=png&auto=webp&s=079a478af8ee10438517456fd00c9be51303cdf2

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